PRIVACY POLICY-WILDVOLITION PRIVATE LIMITED

This Privacy Policy (“Policy”) explains how Wildvolition Private Limited (“we”, “us”, “our” or “Wildvolition”) collects, uses, discloses and protects the personal information of users (“you”, “your”) of our website, mobile app and related services (collectively, the “Service”) in the context of online shopping for clothing and apparel. By using our Service, you agree to the collection and use of your data in accordance with this Policy.

1. Who we are

Wildvolition Private Limited is a company incorporated in India, engaged in the business of online clothing/garments retail via our website and/or mobile application. We are responsible for the processing of your personal information under this Policy.

2. What information we collect

We collect and process the following types of information:

a) Information you provide to us

• When you create an account or register on our Service: name, user name, email address, password, mobile number, date of birth (if provided), gender (optional).

• Billing/shipping address, contact telephone number, payment information (e.g., credit card number or other payment instrument details, as necessary) in order to complete transactions.

• Purchase history, order information, returns/exchange information.

• Information you provide when you contact customer support or send us queries or feedback.

• If you participate in promotions, surveys or contests, we may collect the entered information (for example: mailing address to send merchandise, age, etc).

• If you choose to upload any user-generated content (such as product reviews, ratings, photos) we collect that content along with metadata (time, date, etc).

b) Automatically collected information

• When you visit our website/app, we may collect your IP address, browser type and version, operating system, device identifiers, referring/exit pages, number of clicks, page views, and other user-activity information.

• We utilise cookies, pixel tags, web beacons, local storage and similar technologies to collect usage data, track how you use the Service, and to remember your preferences. (See Section 7 for more details.)

• We may collect location information (general/approximate) from your device if you permit.

• We may collect aggregated or anonymised information (which does not identify you individually) for analytics and business intelligence.

3. How we use your information

We use the personal information we collect for purposes including:

• To provide, operate, maintain and improve our Service.

• To process your transactions, deliver products to you, and send you confirmations of your orders.

• To send you administrative messages (e.g., order status, payment confirmations, account notifications).

• To personalise your experience—such as showing relevant product recommendations, promotions, or offers.

• To respond to your customer service requests, questions or complaints.

• To carry out marketing and promotional activities (with your consent where required) including email/SMS/notifications about new products, offers, events, or surveys.

• To monitor and analyse usage, trends, and activities in connection with our Service, to improve our offerings.

• To prevent fraud, protect our rights and property, enforce our policies, detect and investigate suspicious activity or violations of our terms.

4. Sharing your information

We will not sell your personal information to third parties. However, we may share your information in the following circumstances:

• With our service providers, contractors or agents who assist us in operating the business (for example: payment processors, shipping/delivery partners, IT and hosting vendors, analytics providers, email/SMS service providers). These third parties will have access only to the information necessary to perform their functions and are contractually obligated to protect the data.

• With law enforcement agencies, government/regulatory authorities or courts to comply with applicable legal obligations, or to prevent or investigate suspected fraud or wrongdoing.

• In connection with a merger, acquisition, reorganisation, sale of assets or insolvency, where your information may be transferred to a successor entity as part of the business asset.

• Where you have explicitly consented to us sharing your data.

• We may share aggregated, anonymised data (which cannot identify you) with third parties for business or marketing purposes.

5. Cookies and other tracking technologies

We use cookies and similar technologies to enhance your experience and collect information about how you use our Service. Cookies may help us:

• Remember items in your shopping cart.

• Recognise you when you return to the Service.

• Store login or preference information.

• Enable features such as one-click checkout.

• Analyse user behaviour (pages visited, links clicked) and the performance of our Service.
You can choose to disable cookies via your browser settings; however this may affect functionality of the Service (for example auto-login may not work, or your shopping cart may not persist). We may also use pixel tags/web beacons in emails and on web pages to track email opens or link clicks.

6. Data security and retention

We take commercially reasonable measures to protect your personal information against unauthorised access, disclosure, alteration or destruction (e.g., encryption, access controls, secure servers). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We will retain your personal information for as long as necessary to fulfil the purposes set out in this Policy (including any legal, accounting, insurance or regulatory requirements). Once the data is no longer required, we will securely delete or anonymise it.

7. Your rights and choices

a) Account information – If you have registered an account with us, you may access and update your account information (such as shipping address, contact details) by logging in and editing your profile.
b) Marketing communications – You may opt out of receiving promotional emails/SMS/notifications by following the unsubscribe instructions in those communications or contacting us. However, even if you opt out, we may still send you transactional/service-related messages (e.g., order updates).
c) Cookies and tracking – As noted above, you may change your browser/device settings to disable or block cookies and adjust your device’s tracking preferences; please note that this may affect the functioning of the Service.
d) Access, correction, deletion – Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion of your account. We will respond to such requests within the timeframe required by law. We may refuse requests when allowed by law (for example, for legal compliance or legitimate business interest).

e) Children’s privacy – Our Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our Service or provide any personal information to us. If we become aware that we have collected personal information of a child under 13, we will take steps to delete such data.

8. International transfers

Our Service is provided from servers located in India, and your information may be accessed, stored, and processed in India or in other countries where our service providers operate. By using the Service, you consent to the transfer, storage and processing of your information in and to India or other jurisdictions. If you access the Service from outside India, you are responsible for compliance with any local laws.

9. Links to other websites

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. If you follow a link to a third-party site, please review their privacy policy before providing your personal information.

10. Changes to this Policy

We may update this Policy from time to time (for example to reflect changes in our business or legal/regulatory requirements). When we make changes, we will update the “Last Updated” date at the top of the Policy. If the changes are material, we may also notify you (for example, via email or pop-up). Your continued use of the Service after the changes become effective constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

11. Governing law and jurisdiction

This Policy and the use of our Service shall be governed by and construed in accordance with the laws of India, and any dispute shall fall under the exclusive jurisdiction of the courts in Kanpur, Uttar Pradesh, India.

12. Contact us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at:
Wildvolition Private Limited
12, Gandhi Gram, RamadeviChauraha, Kanpur Nagar, Uttar Pradesh, 208007, IndiaEmail: info@wildvolition.com
Phone: +91 86048 27114